Privacy policy

At YAMUNA VENTURES PRIVATE LIMITED ("we", "our", "us"), the owner of the brand Redham, your privacy is of utmost importance. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit or make a purchase from our website, www.redhamstore.com (“Site”).

By using our Site, you agree to the terms outlined in this Privacy Policy. If you do not agree with the practices described herein, please do not use or access the Site. This Privacy Policy is incorporated into and subject to our Terms of Service.

Effective Date: 30th November 2025

1. Information We Collect

When you browse our Site without submitting any personal data, we may still collect limited, non-personal information, also known as Usage Data, such as:

IP address
Browser and operating system type
Access times and referring website URLs
Pages visited and time spent on the Site

This information is anonymous and used for analytics, security, and improving user experience.

When you register, place an order, contact us, or otherwise provide information on the Site, we collect personally identifiable data ("Personal Data") including but not limited to:

Name
Address (Billing and Shipping)
Email address (ecommerce@redhamstore.com is the primary contact)
Phone number (for logistics and order updates only)
Payment details (processed via third-party gateways)
Order History and Preferences

We may also receive information from third parties or other users about your activity or interactions on the Site, subject to their respective privacy policies.

2. Use of Information

We use the Personal Data collected to:

Fulfill your orders and process transactions efficiently.
Improve our products, services, and website functionality through internal research and analysis.
Respond to inquiries and provide customer support via the specified email (ecommerce@redhamstore.com).
Inform you of updates, promotions, or new product launches, if you have opted-in to our marketing communications.
Ensure compliance with legal obligations under the Information Technology Act, 2000, and related Indian laws.

We may share this data with our affiliates or trusted third-party partners (such as logistics and IT service providers) to perform functions on our behalf, always under strict confidentiality agreements.

3. Information Sharing

We do not sell or rent your personal information to third parties for independent commercial use. We may share information in the following necessary situations:

Legal Obligations: To comply with court orders, legal processes, regulatory requirements, or law enforcement agencies, as required by the laws of India.
Internal Use & Service Providers: With group companies, employees, or trusted service providers (e.g., Shopify, payment gateways, and shipping partners like Shiprocket or local transport as per the Wholesale Policy) essential for order fulfillment and customer service.
Consent-Based Sharing: Where you have explicitly consented or initiated such sharing directly.

4. Payment & Banking Information

We do not collect or store your credit/debit card or banking information on our servers. Payment details entered during checkout are securely processed via trusted third-party payment gateways (e.g., Razorpay, etc.). YAMUNA VENTURES PRIVATE LIMITED is not responsible for any misuse, theft, or unauthorized access occurring on these third-party platforms, as they are solely responsible for compliance with PCI-DSS standards and applicable Indian regulations.

5. Data Hosting & Security

Our website and user data are hosted with third-party service providers (Shopify and associated hosting partners) who maintain industry-standard data security and protection measures. While we implement stringent internal security protocols and best-in-class measures to protect your data, we are not liable for any security breaches or unauthorized access occurring at these third-party data centers.

6. Cookies

We use cookies and similar tracking technologies to enhance your browsing experience, remember user preferences, and gather analytical data. Cookies may assign you a unique user ID but cannot identify you personally unless voluntarily submitted. You may disable cookies through your browser settings; however, doing so may affect the full functionality of the Site.

7. External Links

Our Site may contain links to other websites (third-party sites). We are not responsible for the content or privacy practices of such third-party websites. Please review their respective policies before sharing any information.

8. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in Rajkot, Gujarat.

9. Severability

If any provision of this Privacy Policy is held to be invalid or unenforceable, the remaining provisions will continue to be valid and enforceable.

10. Data Security

We follow stringent internal security protocols to prevent unauthorized access, accidental loss, or misuse of your personal information. While we implement strong safeguards, no system is entirely immune to breaches, and we cannot guarantee complete security of data transmitted over the internet.

11. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in technology, applicable laws (including future amendments to the DPDP Act), or our business practices. Continued use of the Site after such changes constitutes your acceptance of the revised policy.

12. Grievance Redressal

For any concerns, complaints, or questions regarding this Privacy Policy or data handling practices, please contact our dedicated Grievance Redressal channel:

📧 Email: info@redhamstore.com

Note: For general inquiries, please use ecommerce@redhamstore.com.