Refund policy

Redham operates a strict No-Return Policy. We do not accept returns, offer exchanges, or issue monetary refunds for reasons such as customer change of mind, incorrect size/fit selected by the customer, minor colour variations (due to screen settings), or subjective quality dissatisfaction.

We only offer Replacement or Store Credit under the following mandatory and verified conditions:

1. Mandatory Conditions for Replacement/Store Credit

A request for resolution will only be processed if the product received is verifiable to be:

  1. Damaged: Physically broken, cracked, or rendered unusable due to transit or manufacturing issues.

  2. Defective: Contains a material manufacturing flaw that impacts the intended use of the product (e.g., non-functional item).

  3. Wrong Item: An item entirely different from what was ordered (e.g., incorrect product code, significantly wrong size, or wrong colour variant).

2. Strict Replacement Request Procedure

The following procedure must be strictly followed for any claim:

Step

Requirement

Details

1. Reporting Window

48 Hours Maximum

The issue must be reported within 48 hours of successful product delivery (as per the carrier's timestamp). Requests received after this period will be rejected.

2. Mandatory Evidence (Video Proof)

Uncut Unboxing Video

The customer must provide a complete, uncut, and unedited video of the package being opened. The video must clearly show: the shipping label/AWB number on the outer packaging, the package being opened for the first time, and the damage/defect/wrong item being clearly highlighted within the same single, continuous shot.

3. Supporting Proof

Clear Photographs

Clear photographs of the damaged/defective product, along with the original packaging and the invoice copy.

4. Initiation

Email to Support

Send an email with your Order ID, the unboxing video (or a high-quality link to it), and supporting photographs to ecommerce@redhamstore.com.

Note: Any request without the mandatory uncut unboxing video proof will be immediately and non-negotiably rejected.

3. Resolution Process

  • Review and Approval: Our team will review the submitted evidence within 2-3 working days. We reserve the right to deny any request if the evidence is insufficient or suggests damage caused by misuse.

  • Reverse Pickup: Upon approval, Redham will arrange a reverse pickup for the damaged/wrong item through our courier partner at no cost to the customer.

  • Quality Check (QC): Once the product is received at our warehouse, it will undergo a final quality check. The item must be returned unused (other than for the purpose of checking the defect/damage) and must include all original tags, packaging, and accessories.

  • Final Resolution:

    • Replacement: If a replacement for the exact same product is available in stock, it will be dispatched promptly.

    • Store Credit: If the exact same product is out of stock, a Store Credit/Coupon Code equivalent to the value of the product (excluding any original shipping fees, if applicable) will be issued. This credit will be valid for 1 year from the date of issuance and can be used for a single future purchase on www.redhamstore.com.

    • NO MONETARY REFUNDS will be processed.

4. Non-Eligibility for Replacement/Store Credit

Requests will be rejected in the following situations:

  • The reporting window of 48 hours post-delivery has expired.

  • The mandatory uncut unboxing video proof is not provided.

  • Damage is caused due to misuse, neglect, improper storage, or accident after delivery.

  • The product is returned without original packaging, tags, or parts.

  • The claim is based on subjective expectations or minor variations in colour, design, or size that are standard across handmade/religious products.

  • The product is an edible, consumable, or personalized/customized item.

5. Order Cancellation

  • Orders can be cancelled only before they are shipped.

  • Prepaid Orders: If cancelled before shipping, the full order amount will be issued as a Store Credit/Coupon Code only. No monetary refund will be processed for cancellations.