Terms of service

This website (www.redhamstore.com) is operated by Redham, a brand owned by YAMUNA VENTURES PRIVATE LIMITED. Throughout the site, the terms “we”, “us” and “our” refer to Redham. Redham offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein (including the Shipping Policy, Replacement Policy, and Wholesale Policy) and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services.

1. ONLINE STORE TERMS

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve:

  • Transmissions over various networks; and

  • Changes to conform and adapt to technical requirements of connecting networks or devices.
    Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

3. ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site.

4. MODIFICATIONS TO THE SERVICE AND PRICES

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

5. PRODUCTS OR SERVICES

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to replacement or store credit only according to our Replacement Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear on the website. We cannot guarantee that your computer monitor’s display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case‑by‑case basis. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your subjective expectations.

6. ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email or billing address provided at the time the order was made (we do not use phone numbers for general notifications).

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

Specific Payment Terms:

  • COD Limit: Cash on Delivery (COD) is strictly not acceptable for any retail order exceeding ₹999/-.

  • Wholesale Orders: All wholesale orders (MOV $\ge$ ₹15,000/-) must be fully prepaid and are not eligible for COD.

7. SHIPPING AND DELIVERY

All shipping and delivery practices are governed by our detailed Shipping Policy. Key points include:

Shipping Destinations

Redham currently ships products across India. Please enter your PIN code on the checkout page to confirm delivery availability. If we are unable to deliver to your location, we will notify you promptly and process a full refund for any payments made.

Shipping Charges

We offer free standard shipping on all orders above ₹599/-. For orders below this amount, a nominal shipping fee will be applied and displayed at checkout.

Order Processing and Dispatch

Orders are typically processed within 2–3 business days and dispatched from our warehouse in Rajkot, Gujarat. You will receive a confirmation email with tracking details once your order has been shipped.

Risk of Loss

All products purchased from Redham are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

8. OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

9. THIRD-PARTY LINKS

Certain content, products, and services available via our Service may include materials from third parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy, and we do not warrant and will not have any liability or responsibility for any third-party materials or websites.

10. USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation:

  • To maintain any comments in confidence;

  • To pay compensation for any comments; or

  • To respond to any comments.

11. PERSONAL INFORMATION

Your submission of personal information through the store is governed by our Privacy Policy.

12. ERRORS, INACCURACIES, AND OMISSIONS

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors and to update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice.

13. DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. You agree that your use of, or inability to use, the service is at your sole risk. The service and all products delivered to you through the service are (except as expressly stated) provided 'as is' and 'as available' for your use. In no case shall Redham, YAMUNA VENTURES PRIVATE LIMITED, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, arising from your use of any of the service or any products procured using the service.

14. SUBSCRIPTIONS AND AUTOMATED ORDERS

(You did not mention this, but we keep the header for consistency) If you subscribe to receive recurring orders, you authorize Redham to charge your selected payment method at the scheduled intervals. You may cancel your subscription at any time before the next billing cycle.

15. WEBSITE SECURITY

You may not attempt to compromise the Website’s security. Violations may lead to legal consequences under Indian law.

16. INDEMNIFICATION

You agree to indemnify YAMUNA VENTURES PRIVATE LIMITED, its employees and affiliates against any loss, damage, or claim arising from your use of the Website or breach of these Terms.

17. DISCLAIMER

Use of this Website is at your own risk. We make no warranties regarding the uninterrupted or error-free operation of the Website.

18. COPYRIGHT COMPLAINTS

If you believe your work has been copied in a way that constitutes copyright infringement, please contact info@redhamstore.com with:

  • A description of the copyrighted work;

  • The infringing material’s location;

  • Your contact information;

  • A statement affirming your rights.

19. SUBMISSIONS

By submitting feedback, queries, or suggestions (“Submissions”), you grant us a royalty-free, irrevocable right to use, reproduce, distribute, and display them without obligation. You represent that you own or control rights to your Submission.

20. GENERAL TERMS

These Terms constitute the entire agreement between you and YAMUNA VENTURES PRIVATE LIMITED regarding your use of the Website. We may modify these Terms at any time without notice. Continued use after such changes constitutes acceptance of the new Terms. If any provision is found to be invalid under applicable law, the remaining provisions shall continue in full force and effect.

Governing Law and Jurisdiction: These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India. All disputes are subject to the exclusive jurisdiction of the Courts in Rajkot, Gujarat.

For questions regarding these Terms, contact us at:

📧 ecommerce@redhamstore.com